Cali Clear Official Warranty Policy

At Cali Clear, we take immense pride in the engineering and reliability of our hardware. As the official brand source, we ensure that every Cali Clear 2G disposable and V4 cartridge is manufactured to strict medical-grade standards. We understand that our community relies on us for a consistent and premium experience, which is why we stand behind the integrity of our products.

This warranty policy applies exclusively to authentic products purchased directly through our official website, https://caliclearbrand.com, or our flagship location, Cali Smoke Shop in Redlands.

Hardware Manufacturing Guarantee

All Cali Clear hardware is covered against manufacturing defects in materials and workmanship. Our warranty is designed to protect you against technical failures that occur under normal use. Because our oil is a 90% pure molecular distillate, it requires precision-engineered heating elements to vaporize correctly. If your device fails to function due to a mechanical or electrical error, we are committed to making it right.

What is covered under our warranty:

  • Dead on Arrival (DOA): Disposables or cartridges that fail to fire immediately out of the box.

  • Battery Failure: Internal battery malfunctions in the Cali Clear 2G disposable that prevent the device from holding a charge or firing.

  • Leaking Hardware: Significant leaking caused by a structural defect in the tank or seals (not caused by improper storage).

  • Electrical Shorts: Cartridges that are not recognized by standard 510-thread batteries due to manufacturing errors in the connection point.

What is Not Covered

To maintain the highest level of service and safety for all customers, certain conditions are excluded from our warranty coverage:

  • Counterfeit Products: We provide zero support for products purchased through unverified third-party vendors or “street” sellers. If your device fails the Cali Clear real or fake verification test on our site, it is not eligible for a warranty claim.

  • Accidental Damage: Defects caused by dropping, crushing, water damage, or general misuse of the device.

  • Improper Storage: Clogging or leaking caused by leaving devices in extreme heat (such as a car) or storing them horizontally for long periods.

  • Flavor Preferences: We do not offer replacements based on personal taste preferences for specific Cali Clear flavors like Zaza Blast or Mimosa.

  • Depleted Oil: Our warranty covers the hardware, not the natural consumption of the distillate.

How to File a Warranty Claim

If you believe you have received a defective product, please follow our official claim process within 72 hours of receiving your order:

  1. Verification: Ensure your product is authentic by checking the holographic seal and scratch-off code.

  2. Documentation: Take a clear photo or short video of the issue (e.g., the device failing to light up when puffed or charged).

  3. Contact Us: Email our support team at info@caliclearbrand.com with your order number and the documentation mentioned above.

  4. Review: Our technical team at the Cali Smoke Shop headquarters will review your claim within 24–48 hours.

Troubleshooting Before a Claim

Many common issues, such as minor clogging, are not hardware defects but a result of the extreme thickness of our premium “clear” oil. Before filing a claim for a “clogged” device, try the following:

  • Warm the Oil: Gently warm the reservoir between your hands for 60 seconds to lower the viscosity.

  • Check the Charge: Ensure your Cali Clear 2G is fully charged using a certified USB-C cable.

  • Clear the Airflow: Use a small pin to ensure the airway is clear of any debris.

Contact Official Support

For any questions regarding our hardware standards or the status of a replacement, please reach out to our Redlands-based team:

  • Email: info@caliclearbrand.com

  • Phone: +1 (530) 262-1799

  • Address: 18 W Colton Ave, Redlands, CA 92374, US